Refund policy
Please review this policy before purchasing from https://fitmissactivewear.com.
1. No Cash Refunds
Fit-Miss Activewear does not offer cash refunds for returned items or change-of-mind purchases. Eligible approved returns are provided as store credit, which can be used toward a future purchase.
This no-cash-refund policy does not limit any remedy that must be provided under applicable consumer protection law, including where a product is defective, damaged, incorrectly supplied, or materially different from its description.
2. Exchange and Store-Credit Eligibility
To request an exchange or store credit, contact us within 72 hours after delivery.
To be eligible, an item must be:
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unworn, unwashed, unused, and in its original condition;
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free of marks, odors, damage, pet hair, deodorant, makeup, or other signs of wear;
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returned with all original tags attached; and
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accompanied by the order number or other proof of purchase.
For hygiene and inventory reasons, clearance items, accessories, and items marked final sale are not exchangeable, except where applicable law requires a remedy or the item was incorrectly supplied, defective, or damaged before delivery.
We reserve the right to inspect a returned item before approving an exchange or store credit. Items that do not meet the conditions above may be refused and returned to the customer at the customer's expense.
3. Wrong, Defective, or Damaged Items
If you receive the wrong item or an item that is defective or damaged, contact us within 48 hours after delivery. Include your order number, a description of the issue, and clear photos or video of the product and packaging.
After reviewing the claim, we will provide an appropriate remedy in accordance with this policy and applicable law. Where the issue is confirmed as our error, we will provide return instructions and cover reasonable return or replacement delivery costs.
4. How to Request an Exchange or Store Credit
Email info@fitmissactivewear.com or message us on WhatsApp at +1 514 663 6223 within the applicable 72-hour request period. Include:
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your full name and order number;
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the item you want to return;
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the reason for the request; and
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photos where the product is wrong, defective, or damaged.
Wait for approval and return instructions before sending an item. Unauthorized returns may be refused. Once we receive and inspect an approved return, we will notify you whether the store credit or exchange has been approved. Approved store credit is issued for the eligible item value and may be used toward a replacement or future purchase.
5. Return and Replacement Shipping
Customers are responsible for return and replacement delivery costs for size, preference, or other change-of-mind exchanges. Fit-Miss Activewear will cover reasonable delivery costs where we confirm that the wrong item was supplied or the item arrived defective or damaged.
Original shipping charges are not credited or refunded unless the return resulted from our error or applicable law requires otherwise. Customers should use a trackable return method. Fit-Miss Activewear is not responsible for a return parcel until it is received.
6. Cancellation or Modification
Contact us immediately if you want to cancel or modify an order. We process orders quickly and cannot guarantee that the request can be completed.
An order may be cancelled or modified only if it has not been processed, fulfilled, or dispatched. Once an order has shipped, it cannot be cancelled. If the order is eligible under this policy after delivery, you may request an exchange or store credit within the 48-hour request period.
If we approve a cancellation before processing, any payment reversal or refund will be sent to the original payment method. The time needed for the credit to appear depends on the bank or payment provider.
7. Contact
For refund, cancellation, store-credit, or exchange requests, contact:
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Email: info@fitmissactivewear.com
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Phone/WhatsApp: +1 514 663 6223