Privacy policy

This Privacy Policy describes how Fit-Miss Activewear (“Fit-Miss,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit, use, or make a purchase from https://fitmissactivewear.com (the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with the Services, we may collect:

• Contact information: name, email address, phone number, billing address, and shipping address;

• Order information: products ordered, purchase history, transaction details, returns, exchanges, and customer-service communications;

• Account information: login information, account preferences, and saved details;

• Payment-related information: payment method, billing details, transaction status, and limited card information supplied by our payment processor, such as card type or the last four digits. Complete card details are handled by authorized payment providers and are not stored by Fit-Miss Activewear;

• Device and technical information: IP address, browser, operating system, device identifiers, and network information;

• Usage information: pages viewed, clicks, referring pages, shopping activity, and interactions with our website, emails, advertisements, or promotions;

• Cookie and tracking information: information collected through cookies, pixels, and similar technologies; and

• Information you submit: reviews, survey responses, messages, or other content that you choose to provide.

2. How We Use Personal Information

We may use personal information to:

• process payments, confirm orders, and fulfil and deliver purchases;

• operate accounts and provide customer support;

• manage exchanges, store credits, disputes, and transaction records;

• communicate about orders, service updates, security, and policy changes;

• send marketing communications where permitted by law, with the ability to unsubscribe;

• personalize and improve the Services, products, marketing, and customer experience;

• analyze website performance and understand customer activity;

• detect, investigate, and prevent fraud, abuse, security incidents, and prohibited activity;

• comply with legal, tax, accounting, payment-network, and regulatory obligations; and

• protect the rights, safety, property, and integrity of customers, Fit-Miss Activewear, and others.

3. Payment Security

Fit-Miss Activewear does not store complete credit or debit card numbers or card security codes. Payment transactions are transmitted to and processed by secure, authorized payment service providers under their own terms and privacy practices.

We do not sell or rent personal information. We disclose personal information only as described in this policy, including to service providers that need it to process payments, operate the website, deliver orders, prevent fraud, or provide other business services.

No internet transmission or storage system is completely secure. We use reasonable administrative, technical, and organizational measures designed to protect personal information, but we cannot guarantee absolute security.

4. How We Disclose Personal Information

We may disclose personal information to:

• Shopify and technology providers that host, secure, maintain, or support our online store;

• payment processors, banks, and fraud-prevention providers that authorize and process transactions;

• delivery and logistics providers that fulfil and transport orders;

• analytics, advertising, and marketing providers that help us understand and communicate with customers, subject to applicable consent requirements;

• professional advisers such as accountants, lawyers, insurers, or auditors;

• government, regulatory, judicial, or law-enforcement authorities when required by law or necessary to protect legal rights and safety; and

• a successor or transaction participant in connection with a merger, financing, reorganization, acquisition, insolvency, or sale of all or part of the business, subject to applicable law.

Service providers may use personal information only for the services they provide to us, except where the law permits or requires otherwise.

5. Cookies and Tracking Technologies

We and our service providers use cookies, pixels, and similar technologies to keep the website functioning, remember preferences, measure performance, prevent fraud, understand usage, and support advertising or marketing.

You can manage certain cookies through your browser or available cookie controls. Blocking essential cookies may prevent parts of the Services, including the shopping cart or checkout, from working correctly.

6. Third-Party Websites and Services

The Services may contain links to third-party websites or use third-party services. We do not control their privacy or security practices. Information you provide directly to a third party is governed by that party's privacy policy, which you should review before using its service.

7. International Processing

Shopify, payment providers, analytics providers, and other service providers may process personal information outside Lebanon or outside your country of residence. Where required, we use contractual or other safeguards designed to protect information transferred across borders.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, fulfil the purposes described in this policy, maintain business and transaction records, resolve disputes, enforce agreements, and comply with legal, tax, accounting, payment-network, and regulatory obligations. Retention periods depend on the type of information and the reason it was collected.

9. Your Choices and Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain processing. You may also unsubscribe from marketing emails using the link in those messages.

To submit a privacy request, email info@fitmissactivewear.com. We may need to verify your identity before completing a request. Some information may be retained where permitted or required by law.

10. Children's Privacy

The Services are not intended for individuals under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us so that we can review and, where appropriate, delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal obligations, or business operations. The revised policy becomes effective when posted unless another effective date is stated. We encourage you to review this page periodically.

12. Contact Us

For questions or requests concerning this Privacy Policy, contact:

• Fit-Miss Activewear

• Business address: Mansourieh, Lebanon

• Email: info@fitmissactivewear.com

• Phone/WhatsApp: +1 514 663 6223