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Step up your Leggings Game - Explore a Wide Variety of Colours

Experience Unmatched Comfort and Style with Our Leggings Collection

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Shop Different and Find the Perfect Support for Your Active Lifestyle

Elevate Your Support with Our Premium Bra Selection

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Elevate Your Style with Versatile Tops in Various Cuts.

Upgrade Your Workout Wardrobe with Our Trendy and Functional Tops

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FAQ

1. How long does it take to receive my order?

Our processing time is typically 1-3 business days from the date of purchase. After processing, the delivery time will depend on your shipping destination and the chosen shipping method. Please note that delivery times may vary due to factors beyond our control, such as customs delays or unforeseen circumstances.

2. What is your return policy?

We have a non refund policy. We don't offer cash refunds for returned items. Instead, we provide in-store credits for eligible transactions. This means that once a purchase is made, it is considered final, and no cash refunds will be issued. The in-store credits can be used for future purchases within our store, giving you the flexibility to choose from our product range. If you have any questions or need more information about how in-store credits work, please don't hesitate to reach out to our customer service team.

3. Do you offer exchanges?

Yes, we do offer exchanges. Customers have a window of 48 houra after receiving their item to request an exchange. However, to be eligible for an exchange, the item must be in good condition, with no signs of wear or washing, and the original tags must be intact. Our goal is to ensure that you receive the product you're satisfied with, and our exchange policy is designed to accommodate that. If you have any questions or need assistance with an exchange, please feel free to reach out to our customer service team for further guidance.

4. How can I initiate a exchange?

Initiating an exchange is simple. Here are the steps to follow:

Contact Us: Reach out to our customer service team through our Contact Us page or by sending an email to info@fitmissactivewear.com to inform us about your intention to exchange the item. Please provide your order details and specify the item you wish to exchange.

Eligibility Check: Our customer service team will guide you through the eligibility criteria to ensure the item qualifies for an exchange. The item must be in good condition, without any signs of wear or washing, and the original tags must be intact.

Return the Item: Once your exchange is approved, you will be provided with instructions on how to return the item. Ensure that it is securely packaged and shipped to our specified return address.

Processing: After receiving the returned item and verifying its eligibility, we will process the exchange. You will receive in-store credits that can be used for your next purchase within our store.

Select Your Replacement: You can then use your in-store credits to select a replacement item from our inventory. We will ship the replacement item to you promptly.

Please note that our exchange process is designed to provide you with a hassle-free experience, and our customer service team is here to assist you at every step of the way. If you have any questions or require further assistance, don't hesitate to get in touch with us.

5. How can I contact your customer support team?

If you have any questions, concerns, or need assistance, our dedicated customer support team is here to help. You can reach out to us through the following channels:

  • Email: info@fitmissactivewear.com
  • Whatsapp: +961 79137102

6. Do you ship internationally?

Currently, we only deliver across Lebanon. We are working on offering delivery to most countries around the globe, ensuring that our customers can enjoy our products wherever they are located.

7. How can I track my order?

Once your order is dispatched, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment until it arrives at your designated address.

8. What should I do if my package is lost or damaged?

In the event that your package is lost or damaged after it has been handed over to the shipping carrier, please contact the shipping carrier directly for assistance. Fitmiss is not responsible for lost or damaged packages once they are in the carrier's possession.

9. Can I cancel or modify my order?

We strive to process orders as quickly as possible. If you wish to cancel or modify an order, please contact our customer support team immediately. Once an order is shipped, it cannot be canceled, and you will need to follow the regular return process if needed.

If you have any other questions or need further assistance, please do not hesitate to contact our customer support team. We are here to provide exceptional service and ensure your experience with Fitmiss is a positive one.

Contact Us

You can reach us by email at info@fitmissactivewear.com or via Whatsapp on +961 79137102